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Free Virtual Visits For Patients With Possible COVID-19


March 26, 2020

SSM Health is offering a free Virtual Visit for individuals who are concerned they may be experiencing symptoms of, or been exposed to, coronavirus (COVID-19).

Anyone who lives in Illinois, Missouri, Oklahoma or Wisconsin is eligible for the free evaluation, which can be accessed at

The virtual visit begins with an online assessment of each patient’s symptoms and potential exposure.

Next, the patient will be virtually connected with an SSM Health Medical Group provider for evaluation and care, as appropriate. If testing is

recommended, patients will be directed to the nearest testing facility.

The move demonstrates SSM Health’s commitment to ensuring everyone has access to high-quality affordable health care. These proactive steps ensure the continued safety of our patients, visitors, physicians, staff and communities.

Effective Sunday, March 22 SSM temporarily suspended all patient visitors to the hospital. This includes closing all lobby and waiting areas and the Cafe will be closed to visitors.

Some exceptions may be made for the following circumstances for visitors 18 years and older:

• Joyful Beginnings Labor & Delivery: one visitor per laboring patient and this visitor will be the only visitor for the entire stay.

• Pediatric Patients - one visitor

• Compassionate care exceptions for emergency and end-of-life critical situations or when a visitor is essential for the patient’s emotional well-being, such as dementia.

• All visitor exceptions must be coordinated and approved by the leader on duty

All entrants must pass the screening process prior to entering the building. If you fit in one of the exception categories listed above, please speak with the leader on duty. Once you arrive at the specific unit, you will need to check in at the desk to obtain a visitor band. Otherwise, we encourage you to take advantage of technology to help connect with your loved one via phone, Facetime or video chat.

“We understand this change is challenging for all, however it is necessary to keep everyone as safe as possible,” said SSM Health, Shawnee President Angi Mohr. “I appreciate your cooperation as our greatest desire is to ensure your loved one is healing in a healthy environment.

Please take this time to keep yourself healthy as well.


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